M: Yes, I am calling about the computer I bought from you last month. There are some problems with it now. The disk drive does not work properly. Last Sunday, it failed to work from time to time. I called your Service Department last week and they had it repaired. But today, it stopped working completely. What's worse, it damaged one of my favorite disks. I just have no idea what to do with it.

F: OK. I think I need some information before we find out what the problem is. What model do you have？

M: It's Dimension 4600.

F: Can I have you name and telephone number please？

M: Sure, it's Arnold Philip, that's A -R -N -O -L -D. My number is 517 -637 -9876.

F: OK. And do you still keep the invoice？

M: Yeah, I do.

F: What's the reference number？

M: 3-2-4-1-N.

F: And the date of purchase？

M: 27th of May.

F: And how much did you pay for that？

M: It was ＄620 originally, but it was on sale then. So I got it at ＄570.

F: OK. What we are going to do now is to transfer you to the Service Department and see if they can have a second look at it.

M: I don't think I have time for that. I have an appointment.

F: Then would you like them to call you back？

M: OK. How about late tonight？

F: No problem. I'll do that for you.

M: Thanks.

F: You are welcome.

？Look at the notes below.

？Some information is missing.

？You will hear a man complaining.

？For each question 9-15, fill in the missing information in the numbered space using a word, numbers or letters.

？You will hear the conversation twice.

Customer Relations

Customer's Complaints

ITEM COMPLAINED: (9) _____________________ drive

MODEL: (10) Dimension ________________

TIME OF PURCHASE: (11) ______________________ May

PRICE: (12) ＄________________________

REFERENCE NUMBER: (13) __________________________

CUSTOMER'S NAME: (14) ___________________ Philip

CONTACT NUMBER: (15) 517 ______________________

(9)